We only deal with reputable wholesalers and distributors. We DO NOT deal in replicas or fakes. We ONLY sell authentic, quality merchandise. In order to bring our clients the best possible prices, we buy these watches in bulk packages, but we don't always get the original boxes and manuals. In some cases our watches come with a deluxe presentation box with our certificate of Authenticity and a 3 year Better Watch Store warranty.
All of our watch movements are guaranteed for three (3) years by Better Watch Store. If there is a mechanical failure within that time period (not including damage by the user), simply send us the watch. Our authorized watch repair experts will correct the problem. If the watch cannot be repaired, we will either refund your purchase price or provide a replacement of comparable value.
RETURN POLICY:
Unless otherwise stated, we offer a customer satisfaction guaranteed or your money back. This policy means:
If the item is not as described then return it for a refund.
If the item is as described
you may return it less shipping and a 20% restocking charge for up to 7 days after purchase.
If the Item is returned, it must be returned in the exact condition as shipped with box and any other papers or items that it was shipped with.
If an item was resized or engraved, the refund is void.
If a customer made a special order, the refund is void.
We guarantee our watch movements for 3 years from the date of purchase.
SHIPPING POLICY:
SHIPPING WITHIN THE UNITED STATES IS VIA UPS. THE FOLLOWING SHIPPING RATES APPLY TO THE CONTINENTAL US (LOWER 48 STATES) ONLY. RESIDENTS of Alaska and Hawaii -- Please contact us for shipping rates...
UPS Ground $10.00 (US Customers)
UPS Next Day Air $40.00 (US Customers)
All watches over $500.00 will have FREE GROUND SHIPPING within the United States.
We do not ship to PO Box addresses
All items are insured – No exceptions
We cannot combine shipping costs, regardless of how many watches you buy
If a shipment contains more than one watch, each watch incurs its own shipping and insurance cost – your final costs will be based on that total
Please contact us if you are an Illinois resident so that we can calculate your sales tax. Illinois Residents ONLY must pay 8.75% sales tax.
SHIPPING OUTSIDE OF UNITED STATES IS VIA USPS.
We will ship USPS Priority Mail to the following countries: Austria, Belgium, Canada, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Turkey, United Kingdom.
Majority of the shipments will incur a $40 shipping charge. In some cases, shipping rates will be higher. If your actual shipping charge is greater than $40 we will contact you prior to processing your payment for approval.
PAYMENT POLICY:
We accept different payment options:
Pay Pal (US, Canada, and United Kingdom Customers Only)
We only ship to Pay Pal CONFIRMED billing addresses. If your Pay Pal CONFIRMED address does not match the Order shipping address, Your payment will be refunded and your order will be placed on hold.
Money Orders, Cashier’s Checks, US Personal Checks (US Customers Only)
Money Orders and Cashier's Checks will be VERIFIED prior to shipping. Personal checks will be held for 10 business days before shipment without exceptions.
Visa, Master Card, Discover, American Express (US Customers Only)
We only ship to the billing address on the Credit Card. If you need your order shipped to another address please contact us.
Bank to Bank Wire Transfers (European Customers Only)
Customers from Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, & Turkey would need to contact us for Bank to Bank Wire Transfer Information.
We do not accept escrow payments!
All CONFIRMED items that have been paid in full will be shipped the next business day, after the order is processed.
